Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns require prior authorization. Please contact us at mzsensory2026@hellomzsensoryco.com before returning any item. Return instructions and the appropriate return address will be provided once your return request has been reviewed and approved.
If your return is approved, return instructions and the appropriate return address will be provided. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or the incorrect item was received.
You can always contact us for any return question at mzsensory2026@hellomzsensoryco.com.
Damages and issues
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll work with you to provide a replacement or refund when appropriate.
Exceptions / non-returnable items
Sensory Products:
Due to the nature of sensory products, opened or used sensory items cannot be returned unless they arrive damaged, defective, or you receive the wrong item.
For hygiene and safety reasons, opened drinkware, tumblers, cups, and other personal-use items cannot be returned unless they arrive damaged, defective, or you receive the wrong item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mzsensory2026@hellomzsensoryco.com.