Shipping policy

Thank you for shopping with MZ Sensory Co! We're excited to get your order to you.

Order Processing

Please note that processing time (1–2 business days) is separate from shipping time.

Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays).

You will receive a confirmation email after placing your order and another email with tracking information once your order has shipped.

Shipping Rates

Standard Shipping

$6.99
Estimated delivery: 3–5 business days
FREE on U.S. orders of $50 or more

Express Shipping

$15.00
Estimated delivery: 1–2 business days

Shipping times begin after your order has been processed.

Shipping Locations

At this time, MZ Sensory Co ships within the United States only.

At this time, we do not offer international shipping. We look forward to expanding our shipping destinations in the future.

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email with tracking information so you can monitor your package's progress.

Delays

While we do our best to meet estimated delivery times, delays caused by weather, carrier issues, holidays, or other circumstances beyond our control may occasionally occur.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.

MZ Sensory Co is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at:

mzsensory2026@hellomzsensoryco.com

Please include your order number and, if applicable, photos of the damaged package and product. We'll work with you to resolve the issue as quickly as possible.